In this twentieth episode, I am talking with Jay Johonson. Jay is the CEO of Coeus Creative Group and is an internationally renowned speaker specializing in behavior and organizational development. He has given keynotes and workshops in 19 countries across 4 continents, empowering audiences with an eye-opening perspective on behavior, communication, and leadership. Jay’s 2018 TEDx talk demonstrating a new approach to dealing with difficult people established Coeus Creative Group as a thought leader in the world of behavioral intelligence. This conversation with Jay will help anyone, employer or employee, to understand how to navigate the challenging situations and conversations in the modern workplace.